Terms of service

TicketLoop aggregates publicly available event and ticket-availability information and provides a marketplace for parents to resell spare tickets at face value or less.

Marketplace. Listings above face value are not permitted, in keeping with the Sale of Tickets (Cultural, Entertainment, Recreational and Sporting Events) Act 2021. Sellers receive their full asking price through Stripe; buyers pay a service fee of 8% of the ticket price, with a minimum of €3 per order, shown before checkout, which covers payment protection and the buyer guarantee and is refunded in full alongside any refund. Buyers and sellers arrange ticket transfer directly after payment; report problems within 24 hours of the event start and we will investigate and may refund. A listing that is still unsold 2 hours before the event starts comes off sale automatically, so every buyer has time to receive their tickets before the doors open.

Official organiser tickets. Some events also carry official first-sale tickets, sold directly by the event’s verified organiser and marked as such on the listing. The Sale of Tickets Act’s face-value cap applies to resale, not to an organiser’s own primary sale; the organiser sets the ticket price, and buyers pay a service fee of 5% of the ticket price, with a minimum of €1.50 per order, shown before checkout. The same protections apply as for resale: payment is held until after the event, the buyer guarantee covers refused entry, and if the event is cancelled buyers are refunded in full, service fee included. Organisers warrant that they are authorised to sell the tickets they list and are responsible for the event taking place and for honouring entry. As required of statutory cooling-off notices: the 14-day right of withdrawal does not apply to tickets for an event on a specific date.

Alerts. When a seller lists spare tickets for an event you’re watching, we email you as soon as the listing goes live. We also monitor official ticket sources for availability changes. In both cases, alerts are notifications, not reservations. We cannot hold tickets on your behalf.

Accuracy. Event details sourced from third-party platforms (dates, venues, prices) may not always reflect the latest information. Always confirm on the official ticketing page before purchasing. Marketplace listings are the responsibility of the seller; review ticket details carefully before completing a purchase.

Automated access. Automated querying, scraping, or bot-driven purchasing is not permitted. The marketplace exists for parents buying and selling tickets personally; automated accounts or scripts that purchase listings will be terminated and any associated transactions may be reversed. We reserve the right to block access from clients that abuse the service.

Questions? Email [email protected].